Houseplant Difficulty Ranking System
We have included a ranking system for houseplant difficulty levels for better shopping guidance so you can find the plant that is best for you! You can find the specific plant or product's difficulty rating in the listing descriptions.
Our rankings are as follows:
Level 0 - Black Thumb, super easy care and actually difficult to kill
Level 1 - Beginners, easy care and forgiving of most error
Level 2 - Moderate, fairly easy care and forgiving of small to medium error
Level 3 - Advanced, grows in most homes with no to minimal equipment and requires some knowledge
Level 4 - Professional, requires equipment, knowledge, and experience for success
We have included a ranking system for houseplant difficulty levels for better shopping guidance so you can find the plant that is best for you! You can find the specific plant or product's difficulty rating in the listing descriptions.
Our rankings are as follows:
Level 0 - Black Thumb, super easy care and actually difficult to kill
Level 1 - Beginners, easy care and forgiving of most error
Level 2 - Moderate, fairly easy care and forgiving of small to medium error
Level 3 - Advanced, grows in most homes with no to minimal equipment and requires some knowledge
Level 4 - Professional, requires equipment, knowledge, and experience for success
The Flower Fiend Policies on Returns, Exchanges, and Cancellations
Due to the perishable nature of the all-natural fertilizer, live plants, flowers, and live plant materials such as bulbs and cuttings, we cannot accept returns or exchanges on these items unless they arrive damaged or defective.
We cannot return or exchange custom-made items unless they arrive damaged or defective.
As part of our continuing dedication to our customers’ delight and satisfaction whenever a package from The Flower Fiend is opened, as well as the health and well-being of the precious plants we ship out, we have outlined what you can expect from us and what you should do in the event your order arrives damaged or deceased. We only pack and ship healthy plants with robust root systems grown for shipping and we use the most thorough and secure packaging available. We watch the weather and only ship when orders will be able to have the best chance at a safe trip. We have found UPS to be the most dependable shipping provider for our live plant orders and we trust UPS to quickly and carefully transport your live plant order to arrive on time at your door in the pristine and healthy state it was packed in. Once we turn your order over to UPS it is literally out of our hands and our control.
It is normal for plants to arrive with some minor damage, broken foliage, paleness, a bit of wilting, or other minor stress signs… plants are not naturally meant to travel across the country in fluctuating temperatures starved of light for days. Your plants were grown for shipping and will rebound quickly with the proper environment and care. Sometimes shipping goes awry and a live plant order arrives with major damage or death (including temperature damage, physical abuse, mishandling, crushing, etc.) UPS, as well as anyone who has ever had anything shipped, understands that shipping damage can and does sometimes occur and it is covered by UPS’s guarantee. If you would like to file a claim for a refund, contact UPS directly, and if you would like a replacement contact The Flower Fiend additionally. In most cases you as the customer are best able to file your claim with UPS, as you have the damaged order in-hand. We recommend the package and damage or death be thoroughly documented immediately and photographically as well as retained for your claim.
We will not accept returns or exchanges of items that have been used.
The Flower Fiend happily accepts returns and exchanges otherwise of non-perishable, non-customized, and unused items within the following parameters:
- We must be contacted within 3 days (72 hours) of order receipt.
- The order must be shipped back to us within 7 days (168 hours) of order receipt and customer covers shipping costs for return shipping and shipping the new item(s).
- Once the order to be returned or exchanged is received by The Flower Fiend, it will take 2-7 business days to receive the refund or new item(s).
The Flower Fiend accepts order cancellations within 2 hours of ordering. We absolutely cannot accept cancellations once the order has processed.
The Flower Fiend can be contacted via email at customer.service@theflowerfiend.com, through the form on our website contact page, or through Etsy messaging for all return, exchange, refund, replacement, and cancellation inquiries.
We cannot guarantee live plants and live plant materials against failure or death due to customer neglect, misuse, abuse, failure to follow instructions, damage or death after delivery, misdelivery, or theft after delivery. Customers who order live plants and live plant material are expected to retrieve and inspect the items within 24 hours of delivery, less in inclimate weather and extreme temperatures. We may at our discretion or upon request require a signature on delivery to ensure your plants are delivered directly into someone's hands to ensure their safety.
Last update 09/03/21
Privacy Policy
References to “us” and “we” are specifically and collectively used to refer to “The Flower Fiend”.
Your information is safe with us! We may collect and use your contact and delivery information in order to fulfill your purchases and provide customer service. We may share your delivery and contact information with our shipping providers as needed to ship your purchases and notify you of tracking information. We may only briefly see your payment information at in-person sales as necessary to process it, and do not collect or retain it. Payment information for online orders goes directly through our payment processing providers, and we neither see nor collect this information. We may use your contact information for marketing and special event notifications when specifically requested on our contact page only. We take great care to keep your information safe, and thoroughly destroy any physical pieces with information left over from processing. We retain your contact and delivery information through our third-party shipping provider, email, secure files, and Etsy for future customer service needs.
If you have any questions, comments, or concerns about this or our other policies, we can be contacted through the contact page on our website, our email at theflowerfiend@gmail.com, or through Etsy messaging. We strive to reply within 48 hours, and normally reply within 24 hours or less.
Etsy customers please note Etsy has its own privacy policy (at https://www.etsy.com/legal/privacy/) and other policies, please see their website for more information. Our shipping and payment processing providers also have their own policies, please see their individual websites for further details. We may ship through Shippo or Etsy with USPS, UPS, and FedEx. We may use Square or PayPal for our payment processing.
Purchasing from The Flower Fiend constitutes agreement to allow The Flower Fiend to collect, use, share, or retain your information as outlined in this Privacy Policy.
Privacy Policy last updated 03/28/2021
The Flower Fiend reserves the right to alter our content at our discretion and without notification or warning, including product listings and price alterations. We include update date information immediately following our policies per regulations.
